Policies and Brand voice Our service guarantee

 ⁃ At CP Luxx, we are committed to ensuring that every customer is completely satisfied with their experience. In the event that you are not satisfied, please email us at mailto:cpluxx@gmail.com within 24 hours of delivery, and we will be happy to assist you. 

Refunds 

⁃ Refund request must be submitted within 24hours of receiving your order. ⁃Refunds may be issued if there was an error on our part of the product is defective. ⁃If you wish to request a correction or adjustment please contact us within 24 hours so we can resolve the issue promptly. Requests for refunds or corrections cannot be hindered after five days from the original order date. 

⁃ Please note: we cannot accept returns is the product has been altered in anyway (e.g., box color changed, hair dyed, tags removed, or hair unraveled) Right to refuse Service ⁃Cp Luxx reserves the right to refuse service to anyone exhibiting inappropriate or disrespectful behavior toward our staff. 

Return policy 

⁃ For hygiene and safety reasons, we cannot issue refunds, exchanges, or compensation for items that: have been opened, worn, or used, have missing labels, show signs of tempering or extended wear. 

⁃ We prioritize the safety of our customers and staff, we maintain strict standards when sourcing or virgin Cambodian hair extensions, closures, and wigs. 24 Hour cancellation policy 

⁃ We understand that unforeseen circumstances happen and you may need to cancel or modify an order: Please notify us at least 24 hours in advance to avoid cancellation fees. Orders cancels less than 24 hours before processing will incur a change of 100% of the order amount billed to the card on file. Methods of payment 

⁃Cp Luxx accepts visa, mastercard, Apple Pay, American Express, klarna, affirm, and after pay.